A Career in Renewals
The UK insurance market is a highly competitive place, especially when it comes to renewing auto insurance policies. As a Sales and Service Representative in the Renewals Department, you'll help us retain our customers by providing an exceptional level of service, re-selling the benefits of our policies and overcoming objections to win the business once again. With excellent communication skills, strong initiative and attention to detail, you'll also love the challenge of encouraging our customers to see the benefits of the supplementary products we offer through effective retention and up selling techniques. As a member of the Renewals team, you are a highly motivated individual who loves striving to achieve all set targets and to help improve the departments' overall productivity and profitability.
This position is supported by a Renewals Team Manager
Duties
- Up selling supplementary products and services
- Overcoming customers objections
- Retaining policies by re-selling the benefits
- Ensuring set targets are met and exceeded
- Always aiming for first call resolution
- Dealing with customers efficiently and with a smile
Skills
- Enjoy the challenge of up selling
- Ability to be persuasive
- Work well under pressure and towards targets
- Great communication skills
- Excellent computer skills
- Attention to detail
- Work effectively as part if a team but also exvel independently
- Use your own initiative
Our People in Renewals
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